Carriers and airports will have to adhere to customer rights charter setting out ‘reasonable and fair’ conduct – or be penalised
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An ombudsman will police how airlines treat customers and enforce a passenger rights charter to ensure timely refunds and possibly cash compensation for delayed and cancelled flights under landmark Australian aviation reforms.
The Albanese government will release its much-anticipated aviation white paper on Monday which will also boost protections for passengers with disabilities who have historically been mistreated by airlines. Carriers will have to adhere to new standards and accommodate a broader range of wheelchairs.
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